Refund Policy
Easy Refund Policy
- Expedited is our default shipping option. Shipping is free for orders over $199.
- Express is our fastest shipping option.
- Standard is our ‘no-rush’ shipping option.
Please refer to the estimated delivery date shown in Checkout for your order, which includes processing and transit times.
Same-Day Local Delivery with Roadie
Need your jewelry fast and can’t get away? Our friends at Roadie have you covered! Shop your local KAY online and place your order by 1 p.m. Local Time to get it delivered today without having to leave home! Great for last-minute birthday shopping, anniversaries that pop up, or grabbing a holiday gift.
To begin, all you need to do is select your store. Find out more about how Same-Day Local Delivery works here and get ready to gift!
Ship to a UPS Access Point™
Looking for a secure, flexible delivery option? You can have your package shipped to a UPS Access Point near you.
- Available for most orders $5,000 or less.
- Simply choose a UPS Access Point near you and select your preferred shipping method.
- We’ll deliver your order to the UPS Access Point you chose and email you a pickup code when your item is ready.
- When you get to your UPS Access Point, show your pickup code to collect your package.
- You’ll have 7 days from delivery to pickup your order, after which UPS will send it back to us.